exe) to see if the dates under the Date Modified column are more or less than a few hours apart (versus days, for example).
Under the above install folder, check all binary files (files ending in.To confirm if the plugin installation was successful: 32-bit OS: C:\Program Files\ZoomCitrixHDXMediaPlugin.
For more information about the differences between versions, see How to Detect Citrix Receiver for Windows Edition (Store or Manual Install)?. Note: Make sure that the Workspace/Receiver is installed on the system and it is not a UWP/Microsoft Store version. Our installer requires an existing install folder of Citrix Workspace/Receiver on the system because our binary files must be directly copied into this folder.
Troubleshoot Citrix Workspace/Receiver Confirm Citrix Workspace/Receiver installation Note: These troubleshooting steps follow the logic that the installer uses to install our product. Suggestion: To troubleshoot the possible cause of this issue, follow the below troubleshooting steps, based on the Thin Client platform (Citrix/VMware). During the VDI plugin installation, the installation is rolled back and you receive a dialog box from the Zoom Plugin for Citrix Receiver/VMware Horizon Client with the following error message: An error occurred while copying files and the installation could not be completed. Issue: Installing the VDI plugin does not work on Windows Thin Client.
This article can also help you confirm the reason installation may not work for some users. The following information can help you troubleshoot and resolve common issues with Citrix Receiver, VMware Horizon Client, or Azure Virtual Desktop (AVD).